- When will i receive the tracking number?
- You will receive your tracking number once we have dispatched your order, this is usually 3-5 working days, but can take up to 7-10 during busy periods, after payment has been received.
- Do you pay Import Duties on my order?
- When placing an order through our website, your order is dispatched from our Hong Kong warehouse. When the shipment arrives in the destination country the buyer will have to pay the import duties before the shipment is released.
- This must be paid by the importer and we do not accept liability for any import duties. The courier with usually collect these on behalf of the tax authorities, please note if your company is VAT registered you will be able to offset this importation tax against the VAT you collect on your sales.
- How long does shipping take?
- Shipping times will depend on your location and which location your order was shipped from. All orders shipping from our Asia warehouse will take approximately 7-10 days and if from our EU Distribution Centre less than 7 days. Shipping may take longer during holidays such as Christmas, New Year and other cultural holiday periods depending on your location.
- From where items are dispatched?
- Our orders are usually shipped from our European Distribution Location in Ireland but could be dispatched from our Warehouse in Hong Kong.
- Do you provide shipping to Europe?
- We ship worldwide. Custom Documents and Taxes are to be resolved by the customer in their own country.
- What shipping methods do you use?
- Most orders are shipped with DHL or UPS, unless specifically requested to use a different courier.
- How much does shipping cost?
- The shipping costs are calculated automatically on the website. If you are interested in a discount, please contact our customer service.
- Do you do shipping discounts?
- We offer discounted shipping to our shipping providers most popular destinations, these include: Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, United Kingdom (UK), Canada and United States (USA). We also offer discounted shipping rates for larger orders usually over €3000. These discounts are automatically applied in the checkout.
- Do you provide a warranty?
- We provide a 2 year warranty for all products which are still brand new, this warranty covers only the movement. Once the client has sold the watch to a customer the responsibility is the clients.
- My watch arrived damaged?
- We offer free return shipping for items that are faulty due to a manufacturing issue.
- If an package has been damaged in transit resulting in damaged products, we will open a claim with the shipping provider.
- Do you provide items with the original packaging?
- All items can be provided with original packaging for an extra cost, just add which items of packaging you wish to receive from the Watch Boxes & Accessories category.
- Who are your customers?
- We have a range of clients from retail stores to small online sellers. Our experience in the watch industry means we always provide great service and quality products to help build your business.
- Do you provide other models and brands besides the ones which are on the website?
- All products we offer are featured online. If you have a particular brand and model in mind please contact us and we can try.
- Item is Out of Stock?
- We try to keep our stock levels up to date, but on the occasion one of your ordered SKU’s is unavailable we will contact you to arrange an alternative product or to process a refund.
- How can I contact you?
- You can either use the contact form on our contact page .
- Do you provide any kind of discounts?
- We provide automatic bulk order discounts for the following criteria:
- Orders above 2000$ grants an automatic 5% discount.
- Orders above 4000$ grants an automatic 10% discount.
- For regular large orders please contact us for customised discount rates.
- We also from time to time will offer discounts for brands when they offer discounts for their products
- Do you offer dropshipping services?
- Yes, we do offer dropshipping services. This allows you to sell our products without holding any inventory. We take care of the packing and shipping directly to your customers, saving you time and storage costs.
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